EyeNourish v2 (E8142)

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At My HENNEHS Store, we are committed to providing a seamless shopping experience, ensuring that your orders are delivered promptly and securely. Please take a moment to read our product delivery and shipping policy:

1. Processing Time

Once your order is placed, we aim to process and ship it within 1–2 business days (Monday to Friday). Please note that processing times may vary during peak seasons or due to unforeseen circumstances.

2. Shipping Methods and Costs

We offer various shipping options to ensure your order reaches you in the most convenient way. Shipping costs are calculated based on the weight and size of the products and the delivery location. You will see the shipping cost before completing your purchase at checkout.

3. Shipping Time

• 
  : Typically arrives within 5–7 business days from the date of shipment.
  
• 
  : Arrives within 2–3 business days from the date of shipment.
  
• 
  : Available for selected locations (check availability at checkout).
  

4. Shipping Restrictions

Currently, we only ship to addresses within [insert country or region]. For international shipments, please contact us for more information.

5. Order Tracking

Once your order has shipped, you will receive an email notification with tracking details. You can track your shipment through the carrier's website to see its progress.

6. Delivery Issues

If your order does not arrive within the estimated delivery time or you encounter any issues, please contact our customer support team at [insert contact information]. We will work with the carrier to resolve the situation promptly.

7. Delivery Confirmation

Once your order is delivered, you will receive a delivery confirmation email. In case of any delivery-related issues or damages, please contact us within 48 hours of receiving the product.

8. Shipping Address

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or misdeliveries caused by incorrect or incomplete addresses.

9. Returns and Exchanges

If you're not completely satisfied with your purchase, please refer to our Return & Exchange Policy for instructions on how to return or exchange items.

10. International Shipping (If applicable)

For international orders, customs duties and taxes may apply depending on the destination country. These charges are the responsibility of the customer.